At Grand Richmond Award, we believe that your privacy is as fundamental as the art we represent. This policy outlines our commitment to protecting the personal information you entrust to us.
Data Collection
We collect information to provide better services to all our users. The types of personal information we collect include:
Personal Details
Name, surname, hidden name (if any), etc.
Account Details
Username, password, transaction history, etc.
Location Information and Information About Your Device
IP address, cookie ID, activity log, etc.
Contact Details
Mailing address, email address, phone number, etc.
Transaction and Financial Information
Purchase history, credit card details, bank accounts, etc.
Sensitive Personal Data
Religion, biometric information (e.g., face recognition, fingerprint, voice recognition, and retina recognition), etc.
We may request government-issued documents for the purpose of verifying transactions in good faith. Such data will be deleted after the verification process is complete within 180 days. We may collect, use or disclose your sensitive personal data when we have obtained explicit consent from you or where necessary for us as permissible under law.
How We Use Data?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To provide you with access to the Services, including to register you as a user of the Services and to enable you to set up an account and to sell tickets via the Services.
- To process payments of products or services.
- To improve products, services, or user experiences.
- To personalize the user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To conduct marketing activities and promotions, we may contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services we believe might be of interest to you.
- To share and manage information within the organization and partners by making the information available in their Ticketmelon event software for their legitimate business purposes. Partners may use this information to provide support, and may keep a record of communication with you.
- To comply with our Terms and Conditions.
- To comply with laws, rules, and regulatory authorities.
Data Security
Security Measures
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure, in accordance with industry best practices.
Your Rights
You can exercise your rights under the PDPA upon the effectiveness of the provisions in relation to rights of data subjects, details are as follows:
1. Withdrawal of Consent
If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the PDPA, you have the right to withdraw such consent at any time throughout the period your personal data is available to us, unless it is restricted by laws or you are still under beneficial contract.
2. Data Access
You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.
3. Data Portability
You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to another data controller unless not technically feasible.
4. Objection
You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.
5. Data Erasure or Destruction
You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.
Regarding how users can exercise their data erasure rights, users can contact us via email or other channels and we will delete their data accordingly. This is also stated in the policy: “If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by email to: [email protected] or contact our head office located at Grand Richmond Stylish Convention Hotel, 282 Rattanathibeth Rd., Bangkrasor, Muang, Nonthaburi 11000”
6. Suspension
You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary, and we must erase or destroy your personal data pursuant to relevant laws, but you instead request us to suspend the processing.
7. Rectification
You have the right to rectify your personal data to be updated, complete and not misleading.
8. Complaint Lodging
You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.
If you have any questions about this Privacy Policy, please contact our Data Protection Officer at [email protected]